1.How to place an order? 
               Way One: Mail communication
                Email: sale@e21fashion.com
               We prefer way one because website ordering comes to mail communication finally 
               Way Two: Website Ordering Registration for non members or login directly 
               1) Select the products you want to purchase (Add to Car) 
               2) Continue shopping if like more items 
               3) Check out when all ready 
               4) Fulfill additional addresses information if  necessary or modify your order. 
               5) Submit your order, and then order completed   
               Note: when order is finished, your shopping car  is empty. Our staff will contact you ASAP! 

               2.  How to become our member? 
               You can login in our website to register on line. Click the register button, then fulfill all your necessary and effective 
               information, submit your application. Website system will automatically congratulate you succeeded to become one 
               of our valued   customers.  All the process only takes few minutes and is free! Once you are our member, you can place 
               order on website. 
               If you still have any question about how to register, welcome to leave your message on our website, our professional 
               staff will  reply you in 24 hours. 

               3. Do you have a minimum order? 
               Be a clothing wholesaler of world-famous brands, we would like to accept 10 pieces as the minimal order quantity, 
               among which no less than 5 pcs for one item. (different color & size as long as they belong to the same item)! You can 
               set up a trial  order to test the high quality of our products and our best service. 

               4.  Do you ship sample? 
               You can order a sample (just plus 30% of the wholesale price) to trial our high quality product with competitive price 
               and best   service! If satisfy, order more!   
               Kindly Note: the extra 30% price will return you in your next order!       
 
               5.  How to search the items I am looking for? 
               Search for the item by keyword, otherwise you can either search the name of the item or a style number of the item ( ID ). 
               Furthermore, Please do not hesitate to contact us if you are interested in something could not find in our website, we will
                try  our best to looking for you. 

               6.  Is the price included shipping charge?  
               No, the price is for wholesale without shipping charge. 

                7.  How much should I pay for the shipment?  
                It is calculated according to the distance of different country and the total weight/quantity of the goods.          
   
                8.  What express company you usually used?  
                It depends on the country and your request, we recommend all our dear customers to send by EMS or UPS, FEDEX                              Express Companies. As they are much faster and safer. 
                 EMS Express: www. ems. com.cn 
                 UPS Express: www. ups. com 
                 FedEx Express: www .Fedex.com 
                 DHL Express: www.dhl.com     

                 9.  How can I know my order status?  
                  Once we send the items, we will provide you with a tracking number of the express company as well within 24 hours,                       with which you can check your order online.    

               10.  How soon can I receive my goods?  
                  It usually, on average, takes 4-6 business days to receive your order. Please note that business days do not include 
                  holidays or weekends.      

               11.  What if my order is not sent?  
                  Orders that are not delivered due to an incomplete or incorrect address provided, thus, please confirm your contact 
                  information with us before package is shipped out. Additionally, orders that are abandoned by the customer for any 
                   reason will   not be sent to the customer and will only be resent upon the transaction confirmed again.       

               12.  The guarantee of your benefits?  
                   We inspect all our products in our warehouse, before we ship to you. Nothing is shipped out without quality/quantity 
                   control  of your order. If any quality and shortage happened during transit are under our side, please inform us in time
                   and we will;make 100% compensate. If our failing to complete your order caused by force major, we will negotiate with 
                    you in time and come up with an acceptable settlement way. If you have any further question, please do not hesitate to 
                    call our service phone,      we will do our best to settle your problem.      

                13.  Why don’t write the order NO. on the receipt?  
                    For the strict management of foreign exchange system here, the payment will be inspected for long time if there is 
                    some sign about the trade. And the payment is returned for this which causes the loss of your time and maybe double 
                    handling. So  there is no need for the notes on the receipt for example, for trade, my order or the order number, brand                       of clothing, item ID   etc.      
       
                14.  How do you know the amount is mine?  
                     Though you write the order number on the “detail” of receipt, we cannot receive the receipt of your payment at all, the 
                      bank officer will not give us the receipt, just tells us the amount. Please rest assured we also can know the payment 
                      belongs  to whom. So you just need to tell your special sales personnel what currency and the exact amount you                                have paid. Then we  judge the payment belongs to whom by it.